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/var/www/vhosts/3dshawn.com/affiliate.3dshawn.com/admin_chat.cgi

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	1	#!/usr/bin/perl
	2	#======================================================================
	3	# WebSTLs - Admin Chat
	4	#
	5	# Dedicated chat console: list of conversations on the left, thread on
	6	# the right, reply box at the bottom. Online/offline toggle controls
	7	# whether the chat widget appears on visitor-facing storefronts.
	8	#======================================================================
	9	use strict;
	10	use warnings;
	11
	12	use lib '/var/www/vhosts/3dshawn.com/affiliate.3dshawn.com';
	13	use CGI;
	14	use MODS::Template;
	15	use MODS::DBConnect;
	16	use MODS::Login;
	17	use MODS::AffSoft::Config;
	18	use MODS::AffSoft::Wrapper;
	19	use MODS::AffSoft::Admin;
	20	use MODS::AffSoft::Tracking;
	21
	22	my $q = CGI->new;
	23	my $form = $q->Vars;
	24	my $auth = MODS::Login->new;
	25	my $wrap = MODS::AffSoft::Wrapper->new;
	26	my $tfile = MODS::Template->new;
	27	my $db = MODS::DBConnect->new;
	28	my $cfg = MODS::AffSoft::Config->new;
	29	my $admin = MODS::AffSoft::Admin->new;
	30	my $tr = MODS::AffSoft::Tracking->new;
	31	my $DB = $cfg->settings('database_name');
	32
	33	$\|=1;
	34	my $userinfo = $auth->login_verify();
	35	if (!$userinfo) {
	36	print "Status: 302 Found\nLocation: /login.cgi\n\n";
	37	exit;
	38	}
	39	$admin->require_admin($userinfo);
	40	require MODS::AffSoft::Permissions;
	41	MODS::AffSoft::Permissions->new->require_feature($userinfo, 'admin_chat');
	42
	43	my $tutorial_mode = ($form->{tutorial} && $form->{tutorial} eq '1') ? 1 : 0;
	44
	45	my $dbh = $db->db_connect();
	46	my $schema_ready = $tr->schema_ready($db, $dbh, $DB);
	47
	48	my $admin_online = $schema_ready ? $tr->admin_online($db, $dbh, $DB) : 0;
	49
	50	# View filter + search
	51	my %ok_view = (active=>1, closed=>1, archived=>1, all=>1);
	52	my $view = $form->{view} \|\| 'active';
	53	$view = 'active' unless $ok_view{$view};
	54	my $search = defined $form->{q} ? $form->{q} : '';
	55	$search =~ s/^\s+\|\s+$//g;
	56	my $search_trim = substr($search, 0, 100);
	57
	58	# Conversation list
	59	my @chats_raw = $schema_ready ? $tr->admin_chat_list($db, $dbh, $DB,
	60	filter => $view, search => $search_trim, limit => 100) : ();
	61	my $counts = $schema_ready ? $tr->chat_counts_by_status($db, $dbh, $DB)
	62	: { active=>0, closed=>0, archived=>0, all=>0 };
	63
	64	sub _h { my $s = shift; $s //= ''; $s =~ s/&/&/g; $s =~ s/</</g; $s =~ s/>/>/g; $s =~ s/"/"/g; return $s; }
	65	# Epoch seconds for a MySQL DATETIME (or DATE). Used to feed data-ts= on
	66	# the tzLocalize spans so the viewer sees their own timezone.
	67	sub _ach_epoch {
	68	my $s = shift; return 0 unless defined $s && length $s;
	69	if ($s =~ /^(\d{4})-(\d{2})-(\d{2})[T ](\d{2}):(\d{2}):(\d{2})/) {
	70	require Time::Local;
	71	return eval { Time::Local::timelocal($6, $5, $4, $3, $2 - 1, $1 - 1900) } \|\| 0;
	72	}
	73	if ($s =~ /^(\d{4})-(\d{2})-(\d{2})$/) {
	74	require Time::Local;
	75	return eval { Time::Local::timelocal(0, 0, 0, $3, $2 - 1, $1 - 1900) } \|\| 0;
	76	}
	77	return 0;
	78	}
	79	sub _qs { my $s = shift; $s //= ''; $s =~ s/([^A-Za-z0-9\-_.~])/sprintf('%%%02X', ord($1))/eg; return $s; }
	80
	81	# Build the ?view=X&q=... fragment so list links keep filter state.
	82	my $view_qs = '&view=' . $view;
	83	$view_qs .= '&q=' . _qs($search_trim) if length $search_trim;
	84
	85	my @chats;
	86	my $selected_chat_id = $form->{chat} \|\| 0;
	87	$selected_chat_id =~ s/[^0-9]//g;
	88
	89	foreach my $c (@chats_raw) {
	90	my $is_selected = ($selected_chat_id && $c->{chat_id} eq $selected_chat_id) ? 1 : 0;
	91	$selected_chat_id \|\|= $c->{chat_id} if !$selected_chat_id;
	92
	93	# Pull session fingerprint for classification.
	94	my $full = $db->db_readwrite($dbh, qq~
	95	SELECT id, buyer_account_id FROM `${DB}`.tracking_sessions WHERE id='$c->{session_id}' LIMIT 1
	96	~, $ENV{SCRIPT_NAME}, __LINE__);
	97	my $cls = $tr->classify_session($db, $dbh, $DB, $full);
	98
	99	my $chat_status = $c->{status} \|\| 'open';
	100	my $idle = $c->{idle_seconds} \|\| 0;
	101	push @chats, {
	102	chat_id => $c->{chat_id},
	103	session_id => $c->{session_id},
	104	label => _h($c->{visitor_label} \|\| ('Visitor #' . $c->{session_id})),
	105	platform_meta => _h(($c->{os_name} \|\| '') . ' / ' . ($c->{browser_name} \|\| '')),
	106	device => _h($c->{device_type} \|\| ''),
	107	current_page => _h($c->{current_page_path} \|\| ''),
	108	last_message_at => $c->{last_message_at} \|\| '',
	109	last_message_at_epoch => _ach_epoch($c->{last_message_at}),
	110	last_body => _h(substr($c->{last_body} \|\| '', 0, 60)),
	111	last_from => $c->{last_from} \|\| '',
	112	unread => $c->{unread_for_admin} \|\| 0,
	113	href => '/admin_chat.cgi?chat=' . $c->{chat_id} . $view_qs,
	114	is_selected => $is_selected,
	115	# Buyer classification (guest/lead/customer)
	116	status => $cls->{status},
	117	status_label => $cls->{status_label},
	118	is_customer => $cls->{status} eq 'customer' ? 1 : 0,
	119	is_lead => $cls->{status} eq 'lead' ? 1 : 0,
	120	is_guest => $cls->{status} eq 'guest' ? 1 : 0,
	121	email => _h($cls->{email} \|\| ''),
	122	has_email => $cls->{email} ? 1 : 0,
	123	total_orders => $cls->{total_orders},
	124	ltv_display => '$' . sprintf('%.2f', ($cls->{ltv_cents} \|\| 0) / 100),
	125	# Conversation status (open/closed/archived) for visual treatment
	126	chat_status => $chat_status,
	127	is_open => $chat_status eq 'open' ? 1 : 0,
	128	is_closed => $chat_status eq 'closed' ? 1 : 0,
	129	is_archived => $chat_status eq 'archived' ? 1 : 0,
	130	visitor_online => ($c->{is_online} && $idle < 60) ? 1 : 0,
	131	awaiting_reply => (($c->{last_from} \|\| '') eq 'visitor' && $c->{unread_for_admin}) ? 1 : 0,
	132	};
	133	}
	134
	135	# Selected thread + visitor details
	136	my @thread_rows;
	137	my $thread = {};
	138	if ($schema_ready && $selected_chat_id) {
	139	# Mark read on view
	140	$tr->mark_chat_read($db, $dbh, $DB, $selected_chat_id, 'admin');
	141
	142	my @msgs = $tr->chat_messages($db, $dbh, $DB, $selected_chat_id, 200);
	143	foreach my $m (@msgs) {
	144	# HTML-escape first, then linkify URLs. Order matters: escaping
	145	# an already-built <a> tag would mangle it; URLs themselves
	146	# don't contain HTML-special chars normally, and any that do
	147	# (& in querystrings) are correctly &-escaped inside the
	148	# href attribute, which is what HTML attribute parsing expects.
	149	my $safe = _h($m->{body});
	150	$safe =~ s{(https?://[^\s<]+)}{<a href="$1" target="_blank" rel="noopener" style="color:#60a5fa;text-decoration:underline">$1</a>}g;
	151	push @thread_rows, {
	152	id => $m->{id},
	153	from_role => $m->{from_role},
	154	body => $safe,
	155	sent_at => $m->{sent_at} \|\| '',
	156	sent_at_epoch => _ach_epoch($m->{sent_at}),
	157	is_admin => ($m->{from_role} eq 'admin') ? 1 : 0,
	158	is_visitor => ($m->{from_role} eq 'visitor') ? 1 : 0,
	159	is_system => ($m->{from_role} eq 'system') ? 1 : 0,
	160	};
	161	}
	162
	163	# Visitor info for the right rail + chat row for status-driven actions
	164	my $sess = $db->db_readwrite($dbh, qq~
	165	SELECT s.*, c.status AS chat_status FROM `${DB}`.support_chats c
	166	JOIN `${DB}`.tracking_sessions s ON s.id = c.session_id
	167	WHERE c.id='$selected_chat_id' LIMIT 1
	168	~, $ENV{SCRIPT_NAME}, __LINE__);
	169	if ($sess && $sess->{id}) {
	170	my $cls = $tr->classify_session($db, $dbh, $DB, $sess);
	171	my $chat_status = $sess->{chat_status} \|\| 'open';
	172	$thread = {
	173	session_id => $sess->{id},
	174	label => _h($sess->{visitor_label} \|\| ''),
	175	os => _h(($sess->{os_name} \|\| '') . ' ' . ($sess->{os_version} \|\| '')),
	176	browser => _h(($sess->{browser_name} \|\| '') . ' ' . ($sess->{browser_version} \|\| '')),
	177	device => _h($sess->{device_type} \|\| ''),
	178	screen => ($sess->{screen_width} && $sess->{screen_height}) ? ($sess->{screen_width} . 'x' . $sess->{screen_height}) : '',
	179	language => _h($sess->{language} \|\| ''),
	180	timezone => _h($sess->{timezone} \|\| ''),
	181	current_page => _h($sess->{current_page_path} \|\| ''),
	182	status => $cls->{status},
	183	status_label => $cls->{status_label},
	184	is_customer => $cls->{status} eq 'customer' ? 1 : 0,
	185	is_lead => $cls->{status} eq 'lead' ? 1 : 0,
	186	is_guest => $cls->{status} eq 'guest' ? 1 : 0,
	187	email => _h($cls->{email} \|\| ''),
	188	has_email => $cls->{email} ? 1 : 0,
	189	total_orders => $cls->{total_orders},
	190	ltv_display => '$' . sprintf('%.2f', ($cls->{ltv_cents} \|\| 0) / 100),
	191	# Conversation status drives which header buttons render.
	192	chat_status => $chat_status,
	193	is_open => $chat_status eq 'open' ? 1 : 0,
	194	is_closed => $chat_status eq 'closed' ? 1 : 0,
	195	is_archived => $chat_status eq 'archived' ? 1 : 0,
	196	};
	197	}
	198	}
	199
	200	# ---- Concluded-chats summary (last 30 days + today) -----------------
	201	# Counts every chat that hit status='closed' OR 'archived' (both count
	202	# as "resolved" -- archive is just an old close). Today's bar always
	203	# renders even when zero closures so the trend reads honestly. Also
	204	# pulls the individual chats so the bar drilldown overlay can list
	205	# them without a follow-up request.
	206	my @resolved_raw = $schema_ready ? $tr->chats_closed_by_day($db, $dbh, $DB, 30) : ();
	207	my @resolved_list = $schema_ready ? $tr->chats_closed_list($db, $dbh, $DB, 30) : ();
	208	my %resolved_by_d = map { $_->{d} => $_ } @resolved_raw;
	209	my %chats_by_d;
	210	foreach my $cc (@resolved_list) {
	211	my $d = $cc->{d} \|\| '';
	212	push @{ $chats_by_d{$d} }, {
	213	id => $cc->{id} + 0,
	214	hm => $cc->{hm} \|\| '',
	215	label => $cc->{label} \|\| ('Visitor #' . $cc->{id}),
	216	};
	217	}
	218
	219	# Build the trailing 30 days from oldest -> newest so the chart reads
	220	# left-to-right as time-moves-forward.
	221	my @resolved_days;
	222	my $resolved_max = 0;
	223	my $today_count = 0;
	224	my @short_months = qw(Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec);
	225	# Today's date as a reference point. We walk back 29 days and stop at today.
	226	my ($t_sec,$t_min,$t_hour,$t_mday,$t_mon,$t_year) = localtime(time);
	227	require POSIX;
	228	my $today_epoch = POSIX::mktime(0,0,12,$t_mday,$t_mon,$t_year);
	229	for (my $i = 29; $i >= 0; $i--) {
	230	my $epoch = $today_epoch - ($i * 86400);
	231	my @t = localtime($epoch);
	232	my $d_iso = sprintf('%04d-%02d-%02d', $t[5]+1900, $t[4]+1, $t[3]);
	233	my $d_short = sprintf('%s %d', $short_months[$t[4]], $t[3]); # "May 17"
	234	my $n = ($resolved_by_d{$d_iso} && $resolved_by_d{$d_iso}->{n}) \|\| 0;
	235	$resolved_max = $n if $n > $resolved_max;
	236	$today_count = $n if $i == 0;
	237	# Serialise the per-day chat list so the drilldown can read it
	238	# from a data-* attribute. Embeds visitor label + close time +
	239	# link to the conversation. Strict JSON (double-quoted keys/values
	240	# with JSON-escaping) so the JS can JSON.parse it cleanly.
	241	my $chats_for_day = $chats_by_d{$d_iso} \|\| [];
	242	my @items_json;
	243	for my $cc (@$chats_for_day) {
	244	my $lbl = $cc->{label};
	245	# JSON-escape: backslash, double-quote, control chars
	246	$lbl =~ s/\\/\\\\/g;
	247	$lbl =~ s/"/\\"/g;
	248	$lbl =~ s/\r/\\r/g;
	249	$lbl =~ s/\n/\\n/g;
	250	$lbl =~ s/\t/\\t/g;
	251	my $hm = $cc->{hm} \|\| '';
	252	$hm =~ s/[^0-9:]//g;
	253	my $cid = $cc->{id} + 0;
	254	# Build with sprintf instead of qq~ so a literal '~' in the
	255	# visitor label cannot accidentally terminate the heredoc.
	256	push @items_json, sprintf('{"id":%d,"hm":"%s","label":"%s"}', $cid, $hm, $lbl);
	257	}
	258	my $chats_json = '[' . join(',', @items_json) . ']';
	259	# HTML-attribute escape the JSON so it's safe inside data-chats='...'.
	260	# Single-quote attribute means we only need to escape the apostrophe.
	261	$chats_json =~ s/&/&/g;
	262	$chats_json =~ s/'/'/g;
	263	push @resolved_days, {
	264	d_iso => $d_iso,
	265	d_short => $d_short,
	266	d_label => $d_short,
	267	n => $n,
	268	is_current => $i == 0 ? 1 : 0,
	269	chats_json => $chats_json,
	270	};
	271	}
	272	# Add a relative-height percent for the bar visual.
	273	foreach my $r (@resolved_days) {
	274	$r->{bar_pct} = $resolved_max ? sprintf('%.1f', ($r->{n} / $resolved_max) * 100) : '0.0';
	275	}
	276	my $resolved_total_30d = 0;
	277	$resolved_total_30d += $_->{n} for @resolved_days;
	278	# Preserve the old var names so unrelated template branches keep working.
	279	my $mtd_resolved = $today_count;
	280	my @resolved_months = @resolved_days;
	281	my $resolved_total_6mo = $resolved_total_30d;
	282
	283	$db->db_disconnect($dbh);
	284
	285	my $tvars = {
	286	user_id => $userinfo->{user_id},
	287	schema_ready => $schema_ready ? 1 : 0,
	288	schema_missing => $schema_ready ? 0 : 1,
	289	admin_online => $admin_online,
	290
	291	# Monthly resolved-chats summary
	292	resolved_months => \@resolved_months,
	293	has_resolved_months => scalar(@resolved_months) ? 1 : 0,
	294	resolved_total_6mo => $resolved_total_6mo,
	295	resolved_mtd => $mtd_resolved,
	296	chats => \@chats,
	297	has_chats => scalar(@chats) ? 1 : 0,
	298	chat_count => scalar(@chats),
	299	selected_chat_id => $selected_chat_id \|\| 0,
	300	has_selected => $selected_chat_id ? 1 : 0,
	301	thread => $thread,
	302	has_thread => %$thread ? 1 : 0,
	303	thread_rows => \@thread_rows,
	304	has_thread_rows => scalar(@thread_rows) ? 1 : 0,
	305	tutorial_mode => $tutorial_mode,
	306	not_tutorial_mode=> $tutorial_mode ? 0 : 1,
	307	# Filter + search state
	308	view => $view,
	309	is_view_active => $view eq 'active' ? 1 : 0,
	310	is_view_closed => $view eq 'closed' ? 1 : 0,
	311	is_view_archived => $view eq 'archived' ? 1 : 0,
	312	is_view_all => $view eq 'all' ? 1 : 0,
	313	search_q => _h($search_trim),
	314	has_search => length $search_trim ? 1 : 0,
	315	count_active => $counts->{active},
	316	count_closed => $counts->{closed},
	317	count_archived => $counts->{archived},
	318	count_all => $counts->{all},
	319	};
	320
	321	# Tutorial sample
	322	if ($tutorial_mode) {
	323	$tvars->{admin_online} = 1;
	324	$tvars->{count_active} = 3;
	325	$tvars->{count_closed} = 12;
	326	$tvars->{count_archived} = 48;
	327	$tvars->{count_all} = 63;
	328	# Sample daily resolved-chats trend (30 trailing days). Numbers
	329	# picked to look organic (busier weekdays, quieter weekends) without
	330	# spiking off-chart so the bar visual reads naturally in tutorial.
	331	my @sample_pattern = (4,6,5,7,3,2,1, 5,8,9,7,6,2,3, 6,7,10,8,9,4,2, 5,9,11,8,7,3,1, 6,12);
	332	my @sample_days;
	333	my @short_months_tut = qw(Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec);
	334	my ($s_sec,$s_min,$s_hour,$s_mday,$s_mon,$s_year) = localtime(time);
	335	require POSIX;
	336	my $s_today_epoch = POSIX::mktime(0,0,12,$s_mday,$s_mon,$s_year);
	337	my $sample_total = 0;
	338	my $sample_today = 0;
	339	my $sample_max = 0;
	340	for (my $i = 29; $i >= 0; $i--) {
	341	my $n = $sample_pattern[29 - $i] \|\| 0;
	342	my @t = localtime($s_today_epoch - ($i * 86400));
	343	my $d_iso = sprintf('%04d-%02d-%02d', $t[5]+1900, $t[4]+1, $t[3]);
	344	my $d_short = sprintf('%s %d', $short_months_tut[$t[4]], $t[3]);
	345	$sample_total += $n;
	346	$sample_today = $n if $i == 0;
	347	$sample_max = $n if $n > $sample_max;
	348	push @sample_days, {
	349	d_iso => $d_iso,
	350	d_short => $d_short,
	351	d_label => $d_short,
	352	n => $n,
	353	is_current => $i == 0 ? 1 : 0,
	354	chats_json => '[]',
	355	};
	356	}
	357	foreach my $m (@sample_days) {
	358	$m->{bar_pct} = $sample_max ? sprintf('%.1f', ($m->{n} / $sample_max) * 100) : '0.0';
	359	}
	360	$tvars->{resolved_months} = \@sample_days;
	361	$tvars->{has_resolved_months} = 1;
	362	$tvars->{resolved_total_6mo} = $sample_total;
	363	$tvars->{resolved_mtd} = $sample_today;
	364	$tvars->{chats} = [
	365	{ chat_id=>1, session_id=>842, label=>'Visitor #842', platform_meta=>'macOS / Safari', device=>'desktop',
	366	current_page=>'/store.cgi?id=1', last_message_at=>'2 min ago',
	367	last_body=>'Do these prints come with supports?', last_from=>'visitor',
	368	unread=>2, href=>'/admin_chat.cgi?tutorial=1&chat=1', is_selected=>1,
	369	status=>'customer', status_label=>'Customer', is_customer=>1, is_lead=>0, is_guest=>0,
	370	email=>'rune.caster@example.com', has_email=>1, total_orders=>4, ltv_display=>'$96.00',
	371	chat_status=>'open', is_open=>1, is_closed=>0, is_archived=>0, visitor_online=>1, awaiting_reply=>1 },
	372	{ chat_id=>2, session_id=>841, label=>'Visitor #841', platform_meta=>'Windows / Chrome', device=>'desktop',
	373	current_page=>'/store.cgi?id=1&page=catalog', last_message_at=>'18 min ago',
	374	last_body=>'Thanks, that worked!', last_from=>'visitor',
	375	unread=>0, href=>'/admin_chat.cgi?tutorial=1&chat=2', is_selected=>0,
	376	status=>'guest', status_label=>'Guest', is_customer=>0, is_lead=>0, is_guest=>1,
	377	email=>'', has_email=>0, total_orders=>0, ltv_display=>'$0.00',
	378	chat_status=>'open', is_open=>1, is_closed=>0, is_archived=>0, visitor_online=>0, awaiting_reply=>0 },
	379	{ chat_id=>3, session_id=>840, label=>'Visitor #840', platform_meta=>'iOS / Safari', device=>'mobile',
	380	current_page=>'/store.cgi?id=1&page=about', last_message_at=>'1 h ago',
	381	last_body=>'Glad you could help!', last_from=>'admin',
	382	unread=>0, href=>'/admin_chat.cgi?tutorial=1&chat=3', is_selected=>0,
	383	status=>'lead', status_label=>'Lead', is_customer=>0, is_lead=>1, is_guest=>0,
	384	email=>'bench.hammer@example.com', has_email=>1, total_orders=>0, ltv_display=>'$0.00',
	385	chat_status=>'open', is_open=>1, is_closed=>0, is_archived=>0, visitor_online=>0, awaiting_reply=>0 },
	386	];
	387	$tvars->{has_chats} = 1;
	388	$tvars->{chat_count} = 3;
	389	$tvars->{selected_chat_id} = 1;
	390	$tvars->{has_selected} = 1;
	391	$tvars->{thread} = {
	392	session_id=>842, label=>'Visitor #842',
	393	os=>'macOS 14.4', browser=>'Safari 17.4', device=>'desktop',
	394	screen=>'2560x1440', language=>'en-US', timezone=>'America/Denver',
	395	current_page=>'/store.cgi?id=1',
	396	status=>'customer', status_label=>'Customer', is_customer=>1, is_lead=>0, is_guest=>0,
	397	email=>'rune.caster@example.com', has_email=>1, total_orders=>4, ltv_display=>'$96.00',
	398	chat_status=>'open', is_open=>1, is_closed=>0, is_archived=>0,
	399	};
	400	$tvars->{has_thread} = 1;
	401	$tvars->{thread_rows} = [
	402	{ id=>1, from_role=>'visitor', body=>'Hi! Quick question about the Dragon Lord MK-II.', sent_at=>'14:18', is_admin=>0, is_visitor=>1, is_system=>0 },
	403	{ id=>2, from_role=>'admin', body=>'Hey! Happy to help -- what is the question?', sent_at=>'14:19', is_admin=>1, is_visitor=>0, is_system=>0 },
	404	{ id=>3, from_role=>'visitor', body=>'Do these prints come with supports?', sent_at=>'14:20', is_admin=>0, is_visitor=>1, is_system=>0 },
	405	{ id=>4, from_role=>'visitor', body=>'And what layer height did you test at?', sent_at=>'14:20', is_admin=>0, is_visitor=>1, is_system=>0 },
	406	];
	407	$tvars->{has_thread_rows} = 1;
	408	$tvars->{schema_ready} = 1;
	409	$tvars->{schema_missing} = 0;
	410	}
	411
	412	print "Content-Type: text/html; charset=utf-8\nCache-Control: no-store, no-cache, must-revalidate, max-age=0\nPragma: no-cache\nExpires: 0\n\n";
	413
	414	my $body = join('', $tfile->template('webstls_admin_chat.html', $tvars, $userinfo));
	415
	416	$wrap->render({
	417	userinfo => $userinfo,
	418	page_key => 'admin_chat',
	419	title => 'Admin · Chat',
	420	body => $body,
	421	});